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SKILLS

EXPERTISE:

  • Strategic thinking, research planning and roadmaps, OKRs

  • Close collaborator with cross-functional partners

  • Foundational and evaluative research (mix of quantitative & qualitative methods)

  • Data analysis and synthesis, visualization & statistics

  • Reporting & presenting actionable insights and recommendations, storytelling

  • User-Centered Design

  • B2B and B2C covering websites desktop, mobile apps, devices

  • SKILLS

UX METHODS: Formative & summative usability testing, contextual inquiry, in-depth interview, participatory design, concept testing, survey, cognitive walkthrough, benchmarking, secondary research, diary, heuristic evaluation, JTBD, personas, user journeys, card sorting, workshops

PRODUCT: Strong knowledge of user-centered design, critical & strategic thinking, data analysis & interpretation, research skills, problem-solving, communicating with partners & users, storytelling, business acumen, leveraging AI tools, sketching, wireframes, A/B testing, buy flows

TOOLS: Advanced Excel, Qualtrics, UserTesting, Dscout, Figma, AI, Miro, Forms, Airtable, Tableau, JMP (SAS), Pendo, InVision, PPT, G Suite tools, Camtasia, Survey Monkey

EXPERIENCE 

UX RESEARCH LEAD (TEAMS & AI) - Microsoft, Remote | January 2019 - Current

  • Lead and execute impactful research and product strategy for several Teams areas, including AI, meetings, meeting lifecycle, and Teams Premium. 

  • Plan research roadmaps with PM and Design leaders that reflect a strong research POV, including identifying areas for continuous improvement and strategic opportunities aligned with organizational OKRs.

  • Mentor junior researchers and cross-functional partners.

  • Established meeting research during Teams’ early startup days with fewer than 10 million users, and guided product and design teams through rapid growth during COVID-19 to over 300 million users today.

  • Executed critical studies for Team Copilot, providing clear reports with key insights and strategic recommendations that enabled the high priority product to navigate from concept to code and announcement by CEO Nadella.

  • Co-led effort to identify and evaluate JTBDs for Teams meetings, with high impact on org-wide PM planning and strategy for FY25 and beyond.

USER EXPERIENCE RESEARCHER - CA Technologies, Boulder, CO & Remote | August 2018 - November 2018

As the first UX researcher for CA's Project Portfolio Management software (formerly Clarity PPM), set up a research practice highlighted by

  • Built an automated participant database to simplify efforts to recruit, organize, and schedule studies.

  • Leveraged Pendo analytics tool with PM to help understand product use and expand reach as sole researcher.

  • Benchmarked key modules in the product via unmoderated usability studies to measure against future designs. 

  • Conducted high-level interviews with members of key teams including sales, support, PM and marketing to gain insight into customer frustrations and the product itself. 

DESIGN RESEARCHER - Microsoft (via eXcell), Redmond, WA | March 2018 - July 2018

  • Planned and ran research for OneDrive & SharePoint team, supporting desktop web and sync client for OneDrive, and Sharepoint features including document libraries, lists, and integration of Flow and PowerApps.

  • Assisted with designing, analyzing, and reporting on group research sessions conducted at two key conferences. Methods included affinity mapping and participatory design exercises.

UX RESEARCHER - AT&T (via AustinCSI), Bothell, WA | February 2017 - February 2018

  • Planned and conducted UX research for ATT.com (desktop, mobile, app) including interviews, customer collaboration, usability testing, cognitive walkthroughs, surveys, competitive analysis, and secondary research.

  • Led the initial research effort in a redesign of the ATT.com homepage, including formative research and usability testing of early homepage designs.

  • Helped start a Lean usability testing program that led to quicker and more iterative feedback to product teams.

UX RESEARCHER - Sumo Logic (freelance), Redwood City, CA | February 2017 – September 2017

  • Provided remote UX research support for a B2B cloud-based log analysis tool, including research consultation, capturing and organizing observations from user sessions, and identifying key insights.

  • Created a tool to collect and manage customer feedback from multiple channels, including Slack, which enabled teams to more effectively track user issues and bugs during a major beta release.

PRINCIPAL RESEARCH ASSOCIATE - (multiple companies) Kineta, Presage Bio, Amgen, Fred Hutch Cancer Research Center | 2001 – 2017 

  • Designed, ran, and analyzed applied research studies, and prepared insights to drive project development.

  • Used UX methods to research and design tools focused on improving workflow processes for users (methods included field studies, flow analysis, interviews, experience mapping, prototyping, user testing)

CO-FOUNDER & CO-OWNER - Old School Frozen Custard, Seattle, WA | 2007 – April 2016

  • Conducted market and user research, competitive analysis, and product development.

  • Directed all initial branding, including logo, packaging, website, marketing, advertising, and store design.

  • Hired, trained and helped manage employees.

EDUCATION

GRADUATE CERTIFICATE IN USER-CENTERED DESIGN - University of Washington, Human Centered Design & Engineering | Seattle, WA | September 2015 – June 2016

▪     Key course concepts: user-centered design process, interaction design, usability evaluation and testing, user research, information architecture, prototyping.

CERTIFICATE IN LEAN SIX SIGMA MANAGEMENT - University of Washington | Seattle, WA | January 2015 – June 2015

▪     Green Belt Certification, with hands-on practice in LSS deployment, including A3 process, SIPOC and value stream mapping, root cause analysis and future state mapping.

MASTER OF SCIENCE – PHARMACEUTICAL BIOENGINEERING - University of Washington | Seattle, WA | 2011-2013

▪     Classes included Statistics and Experimental Design (BIOE 599), which used JMP in course work.

BACHELOR OF SCIENCE – STUDIO ART, BIOLOGY (DOUBLE MAJOR) | Allegheny College | Meadville, PA | 1996 – 2001